Dear Hotpoint Customer,
This website is intended to support customers in the Americas region only. The Americas region is defined as the USA, Canada, Central and Latin America, and in this region the Hotpoint brand is owned by GE Appliances.
In Europe, the Hotpoint brand is owned by the Whirlpool Corporation, which is a separate company. Therefore, if your questions or comments relate to Hotpoint products that were purchased in Europe, please contact Hotpoint or Whirlpool customer support.